How to Cancel a Life Time Fitness Membership

Compare the total cost of cancellation and a paid Digital hold for the time you expect to be away. Ask for conversion timing, applicable taxes or surcharges and any later reactivation charge before deciding.

Check state law as well as the contract

A club’s published procedure does not override applicable statutory cancellation rights. For New York memberships covered by the Health Club Services Act, the Attorney General’s guidance identifies website, email, telephone, mail and in-person cancellation channels.

New York General Business Law section 624(4) requires acceptance no later than three business days after receiving notice. It also allows cancellation of an annual renewal within fifteen business days after renewal, or a monthly renewal within three business days after renewal. A pre-payment contract cutoff is not a complete statement of those rights. Processing, the effective end date and any lawful remaining charge are separate questions; request the dates and itemized calculation. Other states require their own review.

First: cancel, or convert to Digital?

The three official ways to cancel

Step by step: the online/app route

1. Log into your MyLT account at my.lifetime.life or open the Life Time Member app.

2. Open Account and go to the membership-change area (Life Time directs members to modify-membership from the account for cancellations).

3. Start the cancellation request and follow the notice period shown — the flow will state your effective date and any final charge.

4. Save the confirmation page and any email with the effective date.

The email and in-club routes

• Via email: use the contact page at my.lifetime.life (the cancel FAQ points there), include your full name, membership number, home club, the requested cancellation date, and ask for written confirmation with your end date.
• In club: visit your home club’s front desk during staffed hours and ask for the cancellation form or submit written notice on the spot. Get the rep’s name and a copy of anything you sign.
• By phone: the support line 888-430-6432 can help with account questions; ask whether the call completes cancellation and request a reference and written acknowledgment. Where applicable law requires telephone cancellation to be accepted, a club’s preferred written procedure does not remove that right.

What happens after you cancel

• Access ends at the effective date from your agreement’s notice terms — not the moment you hit submit
• Check for separate billing: personal training sessions, PT packages, and club programs can bill independently of the membership; confirm each in your written confirmation
• Watch one billing cycle after the effective date; a draft that lands late is a dispute with your confirmation attached

Cancel, freeze, or Digital: the exit decision in one table

Before choosing a hold, obtain its restart date and recurring charges in writing. Check whether any separate training or family service continues during the hold.

Special cases and exceptions

• Temporary absence: ask about Digital hold eligibility, the effective conversion date, recurring cost and reactivation terms. Do not assume conversion removes a notice requirement.
• Moved away: ask about transferring your membership to a Life Time near the new address before canceling; if there’s no local club, the notice-based cancel is the clean exit.
• Separate services: identify which training, family or other paid service needs its own request and final balance.
• Estate request: ask what evidence the authorized representative must provide and request a written decision on the effective date and remaining balance.

Three routes out: match the route to the reason

Choose between a full cancellation and paid Digital hold based on your agreement and the total cost. For a medical issue, relocation or other exception, ask which provision applies and what proof is required. Do not assume every club grants waived notice or guarantees preservation of the previous rate.

Before you cancel: the three screenshots that settle disputes

Life Time cancellations go wrong in predictable places — a verbal in-club request with no paper behind it, an app cancellation nobody screenshotted, a billing-date misunderstanding. These records help you investigate each problem:

• Your membership agreement’s cancellation clause — the notice period, required channel, and any fee language. It’s the document every escalation ends up quoting
• Your billing date and any annual-fee date — the two dates that decide whether one more charge is legitimate or a dispute
• The cancellation confirmation, the day it arrives — the end date it states is the number your final bill has to match

With those three in hand, the in-club conversation, the email, and the app flow all end the same way: a documented end date. Without them, you’re negotiating from memory against a billing system that logs everything.

If the confirmation never comes

Save the original request and follow up after the stated response timeframe. Ask whether it was received, what date is recorded and whether another step is needed. A missing acknowledgment is a reason to investigate, not proof that you must restart the notice clock. Preserve each attempted submission.

Cancellation request and follow-up template

Use the accepted channel for your agreement. If your club requires its own form, use this wording to supplement it or follow up. A message to an unapproved address does not establish that the notice requirement was met.

Subject: Cancel membership — [name / membership ID]

Please cancel my Life Time membership at [club/studio] at the earliest date permitted by my agreement and this notice. My membership ID is [ID] and my account email is [email]. This is cancellation, not a freeze or downgrade.

Please confirm receipt, the effective end date, last access date, final payment and any remaining fee, with the relevant agreement provision and calculation.

Please review these separate services: [training, childcare, family members or add-ons]. Confirm which are included and which require another request. Please also state what happens to unused prepaid time or credits.

[For follow-up: My original request was submitted on date through channel, reference number. Please preserve that submission date and explain any additional step still required.]

Thank you,
[Name]

Still charged? Check the final schedule

• Notice cutoff: compare the original submission with the agreement’s renewal date and notice requirement.
• Unfinished request: find the final receipt or acknowledgment, rather than a form download or draft email.
• Separate service: match the charge with the correct contract, member and billing line.
• Remaining obligation: request an itemized explanation of dues, annual fees, credits or an initial-term balance.

For a Life Time payment after a requested cancellation, identify whether it is membership dues, a Digital hold or a separately purchased service. Send Member Relations the accepted notice and displayed end date for that item. Ask for the remaining amount and any approved adjustment in writing rather than assuming that changing the membership also ended every paid service.

Compare the cost before choosing a hold

At the advertised $15 base amount, a three-month Digital period totals $45 before applicable taxes and surcharges. Compare that ongoing cost with the specific cancellation and future reactivation terms Life Time confirms for your account. Digital is a paid alternative, not automatically the cheaper decision for every member.

Frequently asked questions

Refund questions go through the Do You Get a Refund When You Cancel a Subscription? ladder. For subscription friction rules, see FTC Click-to-Cancel Rule Status.